Privacy Policy

1. Introduction

Total Audio Promo Ltd ("Audio Intel", "we", "us", or "our") operates intel.totalaudiopromo.com. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Data Controller: Total Audio Promo Ltd
Contact: privacy@totalaudiopromo.com
ICO Registration: [Your ICO Registration Number - apply at ico.org.uk if not registered]

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, payment information
• Contact Lists: Music industry contacts you upload for enrichment
• Communications: Support messages, feedback, and correspondence

2.2 Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent
• Device Information: Browser type, operating system, IP address
• Cookies: See our Cookie Policy for details

3. How We Use Your Information

We process your data for the following purposes:

• Service Delivery: To provide contact enrichment services (Legal Basis: Contract Performance)
• Account Management: To manage your account and subscriptions (Legal Basis: Contract Performance)
• Payment Processing: To process payments via Stripe (Legal Basis: Contract Performance)
• Service Improvement: To analyze usage and improve features (Legal Basis: Legitimate Interest)
• Communications: To send service updates and respond to inquiries (Legal Basis: Contract Performance / Legitimate Interest)
• Marketing: To send promotional emails (Legal Basis: Consent - you can opt out anytime)
• Legal Compliance: To comply with legal obligations (Legal Basis: Legal Obligation)

4. Data Sharing and Third Parties

We share your data only when necessary:

• Stripe: Payment processing (PCI-compliant, UK-GDPR compliant)
• Google Analytics: Usage analytics (anonymized, with your consent)
• Vercel: Website hosting (UK-GDPR compliant)
• AI Services: Contact enrichment via Anthropic Claude API (data processing agreement in place)

We never sell your data to third parties. All third-party processors are contractually bound to protect your data under UK GDPR.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Access controls and authentication
• Regular security audits
• Secure payment processing via Stripe (PCI-DSS compliant)

6. Your Rights Under UK GDPR

You have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, email us at privacy@totalaudiopromo.com. We will respond within 30 days.

7. Data Retention

We retain your data for:

• Account Data: While your account is active + 30 days after deletion
• Contact Lists: While your account is active (you can delete anytime)
• Payment Records: 7 years (legal requirement for UK tax purposes)
• Usage Analytics: 26 months (Google Analytics default)

8. International Data Transfers

Your data is primarily processed within the UK/EEA. Where we use third-party services outside the UK/EEA (e.g., Anthropic Claude API), we ensure adequate safeguards are in place through:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements
• Adequacy decisions where applicable

9. Children's Privacy

Audio Intel is not intended for users under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on our website.

11. Contact Us & Complaints

For privacy-related questions or to exercise your rights:
Email: privacy@totalaudiopromo.com
Address: [Your Registered UK Address]

If you're not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

ICO Website: ico.org.uk
ICO Helpline: 0303 123 1113