Contact & Support
Need help with Audio Intel? We're here to support you. Get responses from real music industry professionals who understand your workflow.
Get in Touch
Email Support
For all support requests, questions, or feedback:
support@totalaudiopromo.com📧 Response time: Within 48 hours during UK business hours (Monday-Friday, 9am-6pm GMT)
What We Can Help With
🛠️ Technical Support
- • Upload or enrichment issues
- • Export problems (CSV/Excel)
- • Account access difficulties
- • Payment or subscription questions
- • Bug reports
👤 Account Management
- • Subscription upgrades/downgrades
- • Billing enquiries
- • Account cancellation
- • Usage limit questions
- • Plan recommendations
💡 Product Questions
- • How to use specific features
- • Best practices for contact research
- • Data accuracy questions
- • Feature requests
- • Integration suggestions
📣 Feedback
- • User experience improvements
- • New feature ideas
- • Success stories
- • Design feedback
- • General suggestions
Response Times
Standard Support (Free & Professional Plans)
Within 48 hours during UK business hours (Monday-Friday, 9am-6pm GMT)
Priority Support (Agency Plan)
Within 24 hours during UK business hours (Monday-Friday, 9am-6pm GMT)
Includes direct access to senior support staff and faster bug resolution.
Critical Issues
For service outages or critical payment issues affecting multiple users, we aim to respond within 4 hours.
Before You Contact Us
Save Time - Check These First:
- 📚 Documentation: Check our documentation for setup guides and tutorials
- 💳 Billing: Manage your subscription directly from your account settings
- 🔐 Password Reset: Use the password reset feature on the login page
- 📊 Usage Limits: Check your current usage in your dashboard
When Contacting Support
To Help Us Help You Faster, Please Include:
- ✅ Your account email address
(So we can locate your account quickly) - ✅ Your subscription plan
(Free Beta, Professional, or Agency) - ✅ Detailed description of the issue
(What happened? What were you trying to do?) - ✅ Steps to reproduce the problem
(Help us recreate the issue on our end) - ✅ Screenshots or error messages
(Visual context speeds up diagnosis) - ✅ Device and browser information
(e.g., Chrome on Windows, Safari on iPhone)
Stay Updated
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Business Information
Company Name: Total Audio Promo Ltd
Location: United Kingdom
Support Email: support@totalaudiopromo.com
Website: intel.totalaudiopromo.com
Legal & Privacy
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Audio Intel is built by music industry professionals for music industry professionals. Let's save you time on contact research.